Techdoods IT Solutions — Service Policy
Effective Date: May 12, 2026
These Terms & Conditions (“Service Policy”) apply to all personal/residential and device repair services provided by Techdoods IT Solutions (“Techdoods,” “we,” “us”). By dropping off, scheduling pickup/drop-off, or authorizing service, you agree to the terms below.
1) Estimates & Authorization
- Most repairs begin with evaluation/diagnostics unless otherwise noted.
- The diagnostic fee authorizes inspection and testing only.
- No repair work is performed without your approval of the estimate (approval may be provided by text/email).
- If additional issues are discovered (especially liquid damage/corrosion, prior repairs, or hidden damage), we’ll contact you with an updated estimate before continuing.
2) Diagnostics
- Diagnostic fees are listed on the Services page.
- If stated on the Services page, the diagnostic fee may be applied toward labor when you proceed with an approved repair.
3) Payment Terms
- Payment is due when service is complete and must be paid before the device is returned, picked up, or delivered.
- We accept all common forms of payment.
- If a device is not paid for and not picked up/delivered, storage and abandoned property terms apply (see Sections 9–10).
4) Parts & Deposits
- Parts are additional unless explicitly included.
- Special-order parts deposit: A 50% deposit is required for any parts order over $300 before parts are purchased.
- Deposits for special-order parts are generally non-refundable once the part has been ordered, except where the vendor/manufacturer issues a refund (restocking/shipping fees may apply).
5) Customer-Supplied Parts
- If you provide your own parts, we will install them when feasible, but Techdoods does not warranty customer-supplied parts.
- Labor warranty still applies to workmanship, but failures related to the supplied part itself are excluded.
6) Data, Privacy, and Access
- Your data is treated as confidential. We access only what is reasonably necessary to diagnose, test, and verify repairs.
- Data loss risk: Data loss can occur due to failing storage devices, corruption, malware, or during reinstall/migration services. You are responsible for backups unless you purchase backup/migration service from us.
- Some services require a passcode/login for full verification. If you decline to provide access, we can often still perform repairs, but functionality verification may be limited.
7) Turnaround Times
- Turnaround estimates depend on device condition, workload, and parts availability.
- Shipping delays and vendor backorders are outside our control.
8) Warranty
- 90-day labor warranty on repair workmanship unless otherwise noted.
- Parts are covered by the manufacturer’s warranty where applicable.
- Warranty does not cover:
- Liquid damage, corrosion, contamination, or pest-related damage
- Physical damage after service (drops, cracks, impact)
- New/unrelated issues not connected to the original repair
- Intermittent issues that cannot be reproduced during service
- Software reinfection/security issues after cleanup if protective recommendations are declined or reversed
9) Storage Policy (Limited Space)
Because storage space is limited:
- You will be notified when your device is ready.
- Grace period: No storage fees for the first 14 days after notification of completion.
- Storage fees: After 14 days, storage is $25 per week, capped at $200 maximum.
- Storage fees apply whether or not the device is eventually picked up/delivered.
10) Unpaid / Unclaimed Devices (Abandoned Property)
- If payment is not made and the device is not picked up/delivered within 60 days after completion/notification, the device may be treated as unclaimed/abandoned.
- In that event, Techdoods may pursue disposal or sale of the device in accordance with Utah lien and notice requirements to recover unpaid service charges, parts costs, storage fees, and reasonable sale/administrative costs.
11) Appointments, Pickup/Drop-Off, and No-Shows
- Pickup/drop-off availability depends on schedule and service area policies listed on the Services page.
- Please provide at least 24 hours notice for appointment changes when possible.
- Repeated no-shows may require a deposit for future scheduling.
12) Advanced Repairs & Hourly Services
- Advanced board-level work (including micro-soldering or complex board repair) is billed hourly when applicable, at the rate listed on the Services page, after diagnostic approval.
13) Limitation of Liability
- Techdoods is not responsible for pre-existing conditions, latent defects, prior improper repairs, manufacturer defects, or failures caused by liquid damage/corrosion, power events, or unrelated component failure.
- To the extent permitted by law, Techdoods’ total liability is limited to the amount paid for the service performed.
Questions? Contact us before authorizing service. We’re happy to explain options, risks, and expected outcomes.